If new parts are required – will genuine OE parts be used?
If your vehicle is under 3 years old all new parts are genuine OE parts. If your vehicle is older than 3 years old then the parts used are either genuine OE parts or Thatcham approved gold standard parts depending on availability. All our repairs are subject to a lifetime warranty and all parts used are subject to the manufacturers warranty.
How long will you need my vehicle for the repairs to be completed?
To speed up the repair time we will ask you to send us images of the damage. Once we have received the images for the vehicle we can pre-order any required parts and have them ready before your vehicle comes onsite. Even if you are unable to take photo’s we can provide you with an Estimated Completion Date (ECD) and your Customer Liaison Manager will confirm the ECD once your vehicle is onsite.
We aim to repair all vehicles as quickly as possible and currently achieve 70% of all repairs within three days or less.
Why do you repair parts and not replace with new?
We will always select the best method of repair for each individual vehicle. In certain cases repairing is indeed the best solution to maintain the structural integrity of the vehicle . All our panel repairs are carried out to high metal finish standard and with plastic repairs, for example bumpers, we repair both inside and outside so that even if the bumper is removed no repair is visible.
Is it purely cosmetic damage you can repair – what about structural damage?
In our 1Touch centres we carry out all but the very largest structural repairs and can rectify even quite extensive damage provided the structural integrity of your vehicle has not been compromised.
Please feel free to contact us if you have any questions or to discuss your requirements.
Can you carry out MOT?
Unfortunately we do not carry out MOT as our expertise is accident repairs.